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Full-time

(Seattle)

The Amazon Retail Customer Experience team is seeking an innovative, self-motivated user experience designer to champion and support a variety of customer experience improvements throughout our International sites. The ideal candidate will exhibit an uncanny sense for providing elegant, mainstream presentations of expansive content and assorted feature types. An unfailing passion and capacity to advocate on behalf of our customers is an absolute must; this role will significantly impact the buying experience of millions of end-users by optimizing their ability to find and discover products online. Because the scope of this position is likely to extend across a manifold of features, product lines, and locales, the ability to balance high-level, holistic reasoning with detail-oriented feature design is imperative.

Responsibilities

• Working closely with cross-functional teams to help define feature requirements via empirical online data, usability findings, market research, and proven UCD principles
• Providing thought leadership in architecting a near and long term design vision for our international customer experience
• Developing process flows, wireframes, and mockups to effectively conceptualize and communicate high-level design strategies and detailed interaction behaviors
• Working with our Usability and Data Mining teams to assess and optimize the performance of new and existing features and page frameworks
• Responsibly and effectively advocating for customers in a corporate climate; imparting day-to-day strategic design leadership that fosters a shared understanding of the customer-centric intersection between design, content, business and marketing values
• Defining patterns and advocating for consistency, without repressing inspiration or inhibiting innovation
• Providing mentorship, coordination, and guidance (including performance evaluations and career development plans), for a small team of user experience designers
• Scoping design initiatives and managing/prioritizing work items

Qualifications

• At least 5 years of work experience in Interface Design, Interaction Design, or Information Architecture
• A strong portfolio demonstrating past work experience and relevant, user-centered design solutions
• An innate capacity for creating fun, highly usable designs and layouts
• Experience with designing end-user, web-based applications
• Fluency in best practices for Information Architecture and Interaction Design
• The ability to quickly turn around rigorous wireframes and mockups in an iterative environment
• The ability to provide detailed specifications and/or optimized HTML and CSS prototypes for our Developers and Engineers to work from
• A general understanding of how Design impacts Development (and vice versa), along with a knack for constructing dynamic, interactive designs that are technically feasible/prudent
• A strong awareness of common Usability methods and principles
• A lucid sense for how individual components and features impact their larger applications, and how to optimize accordingly
• Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex, interactive design concepts clearly and persuasively across different audiences and varying levels of the organization
• The ability to manage ambiguity, work autonomously, and multi-task in an agile environment
• Effectiveness in working across organizational boundaries to define, manage, and prioritize work
• Prior experience as a team lead or group manager
• A clean sense of design aesthetics, and a natural propensity towards simplification over complication
• An aptitude and honed intuition for tasteful, visual design details
• An enduring sense of humor

Apply: To Apply: Please visit our career website, amazon.com/careers, and use Job ID# 109540 as your keyword search, or click on the following link: https://us-amazon.icims.com/jobs/109540/job

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